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Frequently Asked Questions
Quick answers about our products, OEM/ODM, and how American mahjong works. Still stuck? Contact us.
What is in a complete American mahjong set?
A standard American set has 166 tiles (including 8 jokers and flower/season tiles), four racks, four pushers, a wind indicator, and a carrying case — everything four players need.
Are your sets compatible with National Mah Jongg League rules?
Yes. Our sets use the 166-tile layout required by NMJL play and work with the current annual card. You will need to purchase the official card separately.
How is American mahjong different from Chinese mahjong?
American mahjong uses 166 English-labeled tiles with jokers and plays to an annual NMJL card of hands; Chinese mahjong uses 144 unlabeled tiles with different scoring. See our American vs Chinese guide.
Where do you ship from?
We manufacture and ship from our facility in Shenzhen, Guangdong, China. We support EXW, FOB, and CIF terms and ship worldwide, with extensive experience delivering to the U.S.
What are your lead times?
Samples ship in 3–5 business days. Wholesale production typically completes in 15–30 days depending on quantity and customization.
Do you offer OEM / private label?
Yes. We provide OEM/ODM for tiles, cases, mats, and gift boxes, including custom printing and branding at volume.
What size mat do I need?
A 32–33" square mat fits a full four-player American layout with room for racks.
Do pushers fit every set?
Our pushers fit standard American tiles about 1.2" wide. Measure your tiles if you use a non-standard set.
Do I need a new NMJL card every year?
Yes — the league updates the legal hands annually, so each year's card is required for that year's play.
Can I order in bulk for a club or retailer?
Absolutely. Contact us for wholesale and bulk pricing on sets, mats, and cards.
What is your minimum order quantity (MOQ)?
Our standard private-label MOQ is 100 sets. For a first launch we can often accommodate smaller runs of 25–50 sets at adjusted unit pricing — tell us your target quantity and we will confirm what is workable.
What is the MOQ for custom or private-label mats?
Custom-printed mats start at 100 units. Multiple designs can be mixed within one production run (for example, 3 designs x 100 mats each); each design carries its own setup cost.
How much does a custom mahjong set cost?
Pricing depends on tile material (acrylic, melamine, or resin), order quantity, packaging, and print coverage in your artwork. Send your artwork and specs and we will quote within one business day. We do not publish a flat price list because every private-label order differs.
How much does a sample or prototype cost?
Existing samples ship in 3–5 business days. A custom prototype made with your artwork takes about 15–20 business days, and the sample fee is credited in full toward your first bulk order.
Do you sign an NDA before I share my artwork?
Yes — we are happy to sign an NDA before you share any designs. Your artwork remains your exclusive property and is never reproduced, sold, shared, or used for any other client.
Can you manufacture the complete set including packaging?
Yes. We handle the full set — 166 NMJL-compatible tiles, racks and pushers, carrying case or gift box, and custom retail packaging with your branding — from artwork preparation through shipping.